pesogame FAQ – Frequently Asked Questions

You must be at least 21 years old to register and play on pesogame. This is a strict requirement under Philippine gambling regulations. We verify age during the KYC process, and any account found to belong to a player under 21 will be immediately suspended and all funds returned. There are no exceptions to this policy.

Go to the pesogame Login page and click Forgot Password. Enter the email address linked to your account and we will send you a password reset link within a few minutes. Check your spam folder if it does not arrive. The reset link is valid for 30 minutes. If you still cannot access your account, contact our support team at [email protected].

No. Each player is allowed only one pesogame account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings being forfeited. If you believe a duplicate account was created in error, contact support immediately.

Log in to your pesogame account and go to Settings → Verify Identity. Upload a clear photo of a valid Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's licence, SSS ID, UMID, or PRC ID) plus a selfie holding the ID. Verification is usually completed within 24 hours. You must complete KYC before making your first deposit or withdrawal.

pesogame supports the following deposit methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card

All transactions are in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted on pesogame.

The minimum deposit on pesogame is ₱100 for GCash and PayMaya. Bank transfer minimums may vary by bank but are generally ₱200 or higher. There is no maximum deposit limit, though you can set your own deposit limits in your Responsible Gaming settings at any time.

GCash and PayMaya deposits are credited to your pesogame account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours. If your deposit has not appeared after 2 hours, contact our support team with your transaction reference number and we will investigate immediately.

Log in to your pesogame account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete and your withdrawal account matches the name on your pesogame account — this is required to prevent fraud.

GCash and PayMaya withdrawals are typically processed within 15 minutes once approved. Bank transfers may take 1–3 business days depending on your bank. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. pesogame aims to process all withdrawal requests within 24 hours of submission.

The minimum withdrawal on pesogame is ₱200. There is no fixed maximum for standard withdrawals, though large amounts may require additional verification for security purposes. If you have set a withdrawal limit in your Responsible Gaming settings, that limit will apply. Contact support if you need to process a high-value withdrawal and want guidance on the process.

Common reasons for a rejected withdrawal include: incomplete KYC verification, the withdrawal account name not matching your pesogame account name, an active bonus with unmet wagering requirements, or a pending security review. Check your email for a notification explaining the reason. If you are unsure, contact our support team at [email protected] and we will sort it out for you.

pesogame offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from top providers
• Slot — classic and video slot machines
• Bingo — live and online bingo rooms
• Lottery — daily draws and instant win games
• pesogame Casino — live dealer tables including blackjack, roulette, and baccarat

New games are added regularly, so check back often for the latest additions.

Yes. All games on pesogame use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time with professional dealers, adding an extra layer of transparency. Game providers are regularly audited by independent testing laboratories to verify fairness and compliance.

Absolutely. pesogame is fully optimised for mobile browsers on both Android and iOS devices. You can play all slots, bingo, lottery, and live casino games directly from your phone's browser — no app download required. The mobile experience is smooth, fast, and designed specifically for Filipino players on the go, whether you are in Makati, Quezon City, or anywhere with a data connection.

pesogame offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page inside your account after registration. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming. Bonuses are available to verified players aged 21 and above only.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Most pesogame bonuses are credited automatically when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a bonus code during deposit — the code will be clearly displayed on the promotion details page. If a bonus has not appeared in your account within 30 minutes of qualifying, contact our support team and we will apply it manually.

Log in to your pesogame account and go to Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately and can only be reduced (not increased) during the cooling-off period. We strongly encourage all players to set limits before they start playing. For more details, visit our Responsible Gaming page.

Self-exclusion is available directly in your account under Settings → Responsible Gaming → Self-Exclusion. You can choose a period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Once confirmed, the exclusion takes effect immediately and cannot be reversed during the chosen period. If you need help activating self-exclusion, email [email protected] and our team will do it for you right away — no questions asked.

pesogame takes problem gambling seriously. We provide deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion — all free and available 24/7. We also work with PAGCOR's responsible gaming programme and can refer players to professional support services including the National Center for Mental Health (NCMH) and Gamblers Anonymous Philippines. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for full details.

Try the following steps in order:

1. Clear your browser cache and cookies, then reload the page.
2. Try a different browser (Chrome, Firefox, or Safari work best).
3. Check your internet connection — switch between mobile data and Wi-Fi.
4. Disable any VPN or ad-blocker that may be interfering with the site.
5. If the issue persists, contact our support team with a screenshot of the error.

pesogame's game servers record the state of every round in real time. If you disconnect mid-game, the round will be resolved automatically based on the game outcome at the time of disconnection. When you reconnect, you will see the result and any winnings will already be credited to your account. If you believe a disconnection caused an incorrect result, contact support with the game name, date, and approximate time.

pesogame operates under applicable PAGCOR (Philippine Amusement and Gaming Corporation) regulatory guidelines for online gaming in the Philippines. We are committed to full compliance with Philippine law, including age verification, responsible gaming requirements, and anti-money laundering regulations. For more information, see our Terms & Conditions and About Us pages.

If you wish to permanently close your pesogame account, email [email protected] from the email address registered to your account with the subject line "Account Closure Request". Our team will process your request within 48 hours. Any remaining balance will be refunded to your verified withdrawal method before the account is closed. Note that if you are closing your account due to a gambling concern, we recommend using self-exclusion instead, as it provides additional safeguards.