Player Safety

Responsible Gaming at pesogame

At pesogame, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a healthy form of entertainment — never a source of harm.

Gambling is addictive. Know when to stop.
If you or someone you know is struggling with problem gambling, please use our self-exclusion tools or reach out to a support organisation. You are not alone.

Playing Smart on pesogame

Responsible gaming is not just a policy at pesogame — it is a core value that shapes everything we build and every decision we make. Whether you are spinning slots, playing bingo, or trying your luck on the lottery, pesogame wants your experience to stay enjoyable, affordable, and in your hands.

We know that for most players in Manila, Cebu, Davao, and across the Philippines, online gaming is a fun pastime. But we also know that for some, it can become a problem. That is why pesogame has built a full suite of responsible gaming tools directly into the platform — no need to call anyone or fill out complicated forms. You are in control, always.

This page explains everything: our 21+ age policy, the self-exclusion and limit tools available to you, how to spot the warning signs of problem gambling, and where to get help if you need it. Please read it carefully — and share it with anyone you think might benefit.

"Gambling is addictive. Know when to stop. pesogame gives you the tools to stay in control."

— pesogame Responsible Gaming Policy

Strictly 21+ — No Exceptions

21+

Under Philippine law and PAGCOR regulations, online casino-style gambling is strictly limited to individuals who are 21 years of age or older. pesogame enforces this requirement rigorously. Every new player must complete identity verification (KYC) before making any deposit or placing any bet on the platform.

If pesogame discovers that a player is under 21, the account will be immediately suspended, all funds will be returned to the original payment source, and the case will be reported to the appropriate authorities as required by law. There are no exceptions to this policy.

Parents and guardians: Please use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on pesogame, contact us immediately at [email protected].

Warning Signs of Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or how long you have been playing. The earlier you recognise the signs, the easier it is to get back in control. Ask yourself honestly: do any of the following apply to you?

You spend more money on gambling than you originally planned, and find it hard to stop once you start.
You chase losses — betting more to try to win back money you have already lost.
Gambling is affecting your relationships with family or friends in Manila, Cebu, or wherever you live.
You feel anxious, irritable, or restless when you try to cut down or stop gambling.
You have borrowed money, sold belongings, or neglected bills to fund your gambling.
You lie to people close to you about how much time or money you spend on gambling.
Gambling is your primary way of dealing with stress, boredom, or difficult emotions.
You have tried to stop or cut back on gambling before, but were unable to do so.

If you ticked even two or three of these boxes, it may be time to use pesogame's responsible gaming tools or speak to a professional. Recognising the problem is the first and most important step.

How to Self-Exclude on pesogame

Self-exclusion is one of the most powerful responsible gaming tools available on pesogame. When you self-exclude, your account is locked for the period you choose — you will not be able to log in, deposit, or place bets. Here is how to do it:

1
Log in to your pesogame account

Go to pesogame Login and sign in with your registered email and password.

2
Navigate to Responsible Gaming Settings

In your account dashboard, go to Settings → Responsible Gaming. All tools are available there, no waiting required.

3
Choose your self-exclusion period

Select from 30 days, 90 days, 6 months, 1 year, or permanent exclusion. You can also set a cooling-off period of 24–72 hours for a shorter break.

4
Confirm your decision

pesogame will ask you to confirm via email. Once confirmed, the exclusion takes effect immediately. During the exclusion period, you cannot reverse the decision.

5
Need help? Contact support

If you are having trouble accessing the self-exclusion tool, our 24/7 support team can activate it for you immediately. Email [email protected] or use live chat.

Self-exclusion on pesogame is free, immediate, and does not require any justification. You do not need to explain yourself to anyone. Your privacy is fully protected under the pesogame Privacy Policy.

Deposit, Loss & Session Limits

Setting limits is the smartest way to keep your pesogame experience fun and affordable. You can set any of the following limits directly from your account dashboard — they take effect immediately and can only be reduced (not increased) during the cooling-off period.

Deposit Limit
Daily₱500 / ₱2,000
Weekly₱1,800 / ₱10,000
Monthly₱4,200 / ₱30,000

Example visualisation only — set your own limits in your account.

Loss Limit
Daily₱300 / ₱1,000
Weekly₱900 / ₱5,000
Monthly₱2,100 / ₱15,000

Example visualisation only — set your own limits in your account.

You can also set a session time limit — pesogame will display a reminder and optionally log you out after your chosen session duration (e.g., 1 hour, 2 hours). Reality checks — periodic pop-up reminders showing your session time and net balance — are also available and can be configured to appear every 15, 30, or 60 minutes.

Tips for Keeping Gaming Fun

💡
Set a budget before you play

Decide how much you can afford to lose before you open the app. Treat it like entertainment spending — once it is gone, stop. Never gamble with money meant for rent, food, or bills.

⏱️
Take regular breaks

Long sessions cloud your judgment. Set a timer, step away every hour, and do something else. pesogame's session limit tool can automate this for you.

🚫
Never chase losses

Chasing losses is one of the most common paths to problem gambling. If you have hit your loss limit for the day, log out. Tomorrow is another day — and the games will still be there.

🧠
Gambling is not an income source

The house always has an edge. Treat every peso you wager as the cost of entertainment, not an investment. Wins are a bonus — not a plan.

🤝
Talk to someone you trust

If gambling is causing stress in your life, talk to a family member, friend, or counsellor. Keeping it secret makes it worse. Support is available — and asking for help is a sign of strength.

📵
Use the tools pesogame provides

Deposit limits, loss limits, session timers, reality checks, cooling-off periods, and self-exclusion are all free and available 24/7 in your pesogame account settings. Use them proactively — not just in a crisis.

Support Resources in the Philippines

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support to Filipinos across the country:

PAGCOR Responsible Gaming Programme
The Philippine Amusement and Gaming Corporation operates a responsible gaming programme for all licensed online and land-based gaming operators in the Philippines. Contact PAGCOR directly for referrals to counselling services.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong City provides mental health services including counselling for behavioural addictions. Their crisis hotline is available for Filipinos nationwide.
Gamblers Anonymous Philippines
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Metro Manila and major cities including Cebu and Davao.
pesogame Support Team
Our 24/7 Filipino support team can activate self-exclusion, set limits, or connect you with professional resources immediately. Email [email protected] or use live chat inside your account.

pesogame Responsible Gaming Features

Every pesogame player has access to a full suite of responsible gaming tools — built into the platform, free to use, and available 24/7. Here is what we offer.

Deposit & Loss Limits

Set daily, weekly, or monthly caps on how much you deposit or lose on pesogame. Limits take effect immediately and can only be reduced during the cooling-off period — protecting you from impulsive increases.

Session Time Limits

Choose how long each gaming session lasts. When your time is up, pesogame will notify you and can automatically log you out. Pair this with reality checks for maximum awareness of your play time.

Reality Checks

Periodic pop-up reminders show you exactly how long you have been playing and your net balance for the session. Available every 15, 30, or 60 minutes — a simple but powerful way to stay grounded.

Cooling-Off Period

Need a short break without full self-exclusion? A cooling-off period of 24 hours, 48 hours, or 72 hours temporarily suspends your ability to deposit or bet — giving you space to reset without a long-term commitment.

Self-Exclusion

The most powerful tool available. Lock your pesogame account for 30 days, 90 days, 6 months, 1 year, or permanently. Takes effect immediately upon confirmation and cannot be reversed during the exclusion period.

KYC Age Verification

Every pesogame player must verify their identity and age before depositing or playing. Our KYC process ensures that only players aged 21 and above can access real-money gaming on the platform.

Play Safe

Ready to Play Responsibly on pesogame?

Set your limits, know your boundaries, and enjoy over 1,000 games — slots, live casino, bingo, lottery, and more — all in Philippine Peso with instant GCash payouts. Fun starts with staying in control.

21+ only. Gambling is addictive. Know when to stop. Play responsibly.